You will have to provide your own box and cost of shipping to send in the controller.The representative will then give you the information required to send in your PS5 controller for service.They will ask you to complete the steps above.The Sony representative will ask you to complete these before moving forward. First, make sure you have completed the troubleshooting steps above.The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.

How to Send in a PS5 Controller With Stick Drift for Repair They could not recommend alcohol or any cleaning solution be used. Clean the Analog Stick: A Sony representative recommended wiping the analog stick (the joint attached to the controller itself) with a soft, dry cloth, like an eyeglass cleaning cloth.Adjust the Triggers: Go back into the controller settings and change the Trigger Effect Intensity - turn it off, then back on again (or vice versa if it was already off).Disconnect it from Bluetooth and reconnect it. Disconnect and Reconnect the Controller to Bluetooth: Follow the instructions under 1 to reach your controller settings.Press and hold that down for five seconds using a paperclip or other tool. On the back of your controller, there's a tiny hole to the right of the Sony logo. Reset Your Controller: Turn off the PS5 console.It should be 'Wireless Controller Device Software 0210'. Make Sure Your PS5 and PS5 Controller Are Up-to-Date:Check your controller software by pressing the PS button > opening Accessories > choosing the wireless PS5 Controller.PS5 Controller Stick Drift Troubleshooting Steps This will make it less likely for stick drift to affect your gameplay, however, you will have to be more deliberate with your inputs for the controller to register them - not great when minute control is necessary. Temporary PS5 Controller Stick Drift Fix: Though obviously not ideal, some games, such of Call of Duty: Warzone, have the option to increase 'Deadzone'.

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